Are you ready to begin your journey with self-testing?

Important Information

Self-testing is recommended by NICE as an option for most people who are on long-term warfarin therapy. It may not be suitable for a small number of individuals who have major difficulties in using a smartphone or computer. If you have any doubts, talk to your care team

Before you start self-testing, you will need to know how to use an INR meter and how to send your results to your care team. We will teach you all about this and support you until you are confident. As soon as your care team confirms that you are able to self-test successfully, they will complete your enrolment on to the programme

Discover self-testing

engage experiences

Join our online community and speak to other engage members about their personal experiences or connect with our team

 

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Speak to our team

Our team are on hand to answer any questions you may have. Call us from Monday to Friday between 9am and 5pm

Call +44 (0)1209 721945

Can I sign up for engage?

We are currently developing our self-testing programme with a small number of anticoagulation clinics, so may not be able to offer the service in your area just yet. We will be expanding this service over the coming months so if you’re interested in self-testing with engage, please fill in your details below and we’ll keep you up to date with progress in your area

Need help?

Speak to our dedicated team

Our friendly engage team is on hand to help and support from 9am-5pm Monday to Friday – get in touch and we’ll be happy to hear from you

+44 (0)1209 721945

YOU CAN AGREE THE TERMS BY SCROLLING TO THE BOTTOM OF THIS PAGE

LumiraDx Care Solutions UK

patient terms FOR WARFARIN SELF TESTING

Version 11
1              These terms
1.1               What these terms cover. These are the terms and conditions on which we provide you with products (such as INR testing devices and associated components)  for your use. These products are provided on behalf of your anti-coagulation service provider.
1.2               Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the agreement, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2              Information about us and how to contact us
2.1               Who we are. We are LumiraDx Care Solutions UK Ltd a company registered in England and Wales. Our company registration number is 03473597 and our registered office is at c/o Francis Clark LLP, Lowin House, Tregolls Road, Truro, Cornwall TR1 2NA and our trading address is 1 North Crofty, Tolvaddon Energy Park, Camborne, Cornwall TR14 0HX.  We are dealing with you on behalf of your anti-coagulation service provider as their agent. For your information we are the providers of the Clinical Decision Support Software known as INRstar that your anticoagulation service provider uses to assist them in the management and monitoring of patients taking Warfarin.
2.2               How to contact us. You can contact us by telephoning our customer service team at 01209 721945 or by writing to us at ac-support@lumiradx.co.uk.
2.3               How we may contact you. If we have to contact you we will do so by telephone, SMS or by writing to you at the email address or postal address you have provided to us.
2.4               “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3              Our agreement with you
3.1               How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract (also known as an agreement) will come into existence between you and us.
3.2               If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and no charges will be made.
3.3               We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
4              The products
You acknowledge and agree that the products are not manufactured or produced by us.  We are dealing with you in relation to the supply and use of the products on behalf of your anti-coagulation service provider as their agent.
5              Our rights to make changes
Changes to these terms. We may make changes to these terms to reflect changes in relevant laws and regulatory requirements, but if we do so we will notify you and you may then contact us to end the agreement before the changes take effect.
6              Providing the products
6.1               Delivery costs. You will not be required to pay the costs of delivery.
6.2               When we will provide the products. During the order process we will provide you with an estimated delivery date for the products.
6.3               We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay (being a delay of 30 days or more) you may contact us to end the agreement.
6.4               If you are not at home when the product is delivered. If no one is available at your address to take delivery, the courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
6.5               If you do not re-arrange delivery. If you do not collect the products as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we will no longer be required to deliver the products to you.
6.6               Your legal rights if we deliver products late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the agreement as at an end straight away if any of the following apply:
(a)                 we have refused to deliver the products;
(b)                 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c)                 you told us before we accepted your order that delivery within the delivery deadline was essential.
6.7               Setting a new deadline for delivery. If you do not wish to treat the agreement as at an end straight away, or do not have the right to do so under clause 6.6, you can give us a new deadline for delivery, which must be reasonable, and you can treat the agreement as at an end if we do not meet the new deadline.
6.8               Ending the agreement for late delivery. If you do choose to treat the agreement as at an end for late delivery under clause 6.6 or clause 6.7, you can cancel your order for any of the products or reject products that have been delivered.  If the products have been delivered to you, you must either post them back to us or deliver the products to a location that we have notified to you. We will pay the costs of postage. Please call customer services on 01209 721945 or write to us at ac-support@lumiradx.co.uk for a return label.
6.9               When you become responsible for the products. A product will be your responsibility from the time we deliver the product to the address you gave us.
6.10            When you own products. You will not own the products.  You are being provided with the products by your anti-coagulation service provider for your personal use in accordance with these terms.
6.11            Reasons we may suspend the supply of products to you, or require that you return a product to us. We may have to suspend the supply of a product, or require that you return a product to us, to:
(a)                 deal with technical problems or make minor technical changes;
(b)                 update the product to reflect changes in relevant laws and regulatory requirements; or
(c)                 make changes to the product as notified by us to you.
7              Your use of the Products
7.1               You must undertake training where required. Before using a product, you must undertake any training in its use as set out by the software known as Engage and any updates or supplements to it, or as specified by your clinician from time to time.
7.2               You must stop using the product if instructed to do so by your clinician. You should only use the products when you have been authorised to do so by your clinician. If your clinician informs you that you must stop using a product, you must do so immediately and, if required by the clinician, return the products to us in the manner described in clause 9.2.
7.3               Your use and care of the products.  You must take reasonable care of all products delivered to you.  Products must only be used in accordance with:
(a)                 the specifications, instructions and user manuals supplied with the products, subject to any warranty limitations in those documents; and
(b)                 the instructions and recommendations provided by your clinician from time to time.
By continuing to use the products, you further agree to visit your clinician as requested by us or by your clinician, and to allow your clinician to test your products for accuracy.
7.4               Personal use of the products.  All products are designed for your single personal use only and cannot be used by any other user. You must not sell or otherwise give the products to anyone else.
8              Your rights to end the agreement
8.1               You can always end your agreement with us.  Your rights when you end the agreement will depend on the nature of the product, whether there is anything wrong with it, how we are performing and when you decide to end the agreement:
(a)                 If the product is faulty or misdescribed you may have a legal right to end the agreement (or to get the product repaired or replaced), see clause 11; or
(b)                 If you want to end the agreement because of something we have done or have told you we are going to do, see clause 8.2.
8.2               Ending the agreement because of something we have done or are going to do. If you are ending the agreement for a reason set out at (a) to (d) below the agreement will end immediately. The reasons are:
(a)                 we have told you about an error in the description of the product you have ordered and you do not wish to proceed;
(b)                 there is a risk that supply of the products may be significantly delayed because of events outside our control;
(c)                 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
(d)                 you have a legal right to end the agreement because of something we have done wrong by breaching this agreement (including because we have delivered late (see clause 6.6)).
9              How to end the agreement with us
9.1               To end the agreement. Contact your anti-coagulation service provider to tell them you wish to cease self-testing and then follow Clause 9.2 to return your products. Your anticoagulation service provider will make the necessary arrangements for your continued safe care.
9.2               Returning products after ending the agreement. If you end the agreement for any reason after products have been dispatched to you or you have received them, you must return them to us by post or deliver the products to a location that we have notified to you.   You must post them back to us at 1 North Crofty, Tolvaddon Energy Park, Camborne, Cornwall TR14 0HX. Please call customer services on 01209 721945 or email us at ac-support@lumiradx.co.uk for a return label.
9.3               When you will pay the costs of return. You will not pay the costs of return:
(a)                 if the products are faulty or mis-described;
(b)                 if you are ending the agreement because of an error in description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances you must pay the costs of return.
10           Our rights to end the agreement
10.1            We may end the agreement if you break it. We may end the agreement for a product at any time by writing to you if:
(a)                 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
(b)                 you do not, within a reasonable time, allow us to deliver the products to you; or
(c)                 you fail to comply with your obligations in clause 7 (Your use of the products).
11           If there is a problem with the product
11.1            How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01209 721945 or write to us at ac-support@lumiradx.co.uk, or such other telephone number or email address as we may notify to you in writing from time to time.
11.2            Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this agreement. The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. Nothing in these terms will affect your legal rights.
11.3            Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must post them back to us. We will pay the costs of postage. Please call customer services on 01209 721945 or email us at ac-support@lumiradx.co.uk for a return label, or such other telephone number or email address as we may notify to you in writing from time to time.
12           Price
12.1            The price payable for the products.  You will not be charged for the use of the products.  Instead, you will be allowed to use the products for as long as you comply with your obligations under these terms and conditions (especially those obligations in clause 7).
13           Our responsibility for loss or damage suffered by you
13.1            We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this agreement or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the agreement was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2            We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.
13.3            We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.4            We are not liable for losses resulting from you ignoring medical advice. If you do not comply with your obligations in clause 7, we will have no liability to you for any losses that may arise as a consequence.
14           How we may use your personal information
14.1            How we will use your personal information. We will only use the personal information you provide to us in accordance with our Licence Agreement.
15           Other important terms
15.1            We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the agreement within 30 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
15.2            Nobody else has any rights under this agreement.  This agreement is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the agreement or make any changes to these terms.
15.3            If a court finds part of this agreement illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.4            Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
15.5            Which laws apply to this agreement and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.



Agree

LumiraDx Care Solutions UK Ltd

Engage Software Licence Agreement

Version 7

 

This licence agreement and privacy policy (Agreement) is a legal agreement between the patient (you) and LumiraDx Care Solutions UK Ltd a company registered in England and Wales with company number 03473597 whose registered office is at c/o Francis Clark LLP, Lowin House, Tregolls Road, Truro, TR1 2NA (Licensor, us or we) and our trading address is at 1 North Crofty, Tolvaddon Energy Park, Camborne, United Kingdom, TR14 0HX.

 

SCOPE OF AGREEMENT

This Agreement sets out the terms on which you may use:

 

IMPORTANT NOTICE:

This Agreement applies to your use of Engage the Services and the Documentation regardless of the delivery platform or device used to access it.
Engage the Services and the Documentation are provided to facilitate supported patient self-care provided by clinicians by enabling transmission of data between you and your clinician. Your clinician is responsible for your care and will retain full and sole responsibility for prescribing and dosing medication.  We do not provide clinical advice or clinical services.
By clicking the “Accept” button, you confirm that you agree to the terms of this Agreement which will bind you.

You will be responsible for ensuring that any use of Engage, the Services or the Documentation by a carer complies with the terms of this agreement.

This notice forms part of the agreed terms. If you do not agree to the terms of this Agreement, we will not license Engage to you.

 

Agreed terms

1              Acknowledgements

1.1.             You must be 18 years or older to accept this Agreement.

1.2.             We licence use of Engage to you on the basis of this Agreement and subject to any rules or policies applied by any appstore provider or operator from whose site you download Engage (Appstore rules)

1.3.             If any open-source software is included in Engage the terms of an open-source licence may override some of the terms of this Agreement.

1.4.             You will be assumed to have obtained permission from the owners of the devices, on which you have downloaded or used a copy of Engage which are controlled, but not owned, by you.

1.5.             Any words following the terms including, include, in particular or for example or any similar phrase shall be construed as illustrative and shall not limit the generality of the related words.

 

 

 

 

2              Grant and scope of licence

2.1.             In consideration of you agreeing to abide by the terms of this Agreement, we grant you a non-transferable, non-exclusive licence to use Engage the Services and the Documentation, subject to these terms. We reserve all other rights.

2.2.             You may only:

(a)         use Engage and the Services for your personal purposes; and

(b)         share access to Engage and the Services with your carer or close family member for the purposes of sub-clause (a); and

(c)         use the Documentation to support your use of Engage and the Services as provided in sub-clauses (a) and (b)

 

3              Licence restrictions

You agree that you will:

(a)    not copy Engage the Services or the Documentation;

(b)    not rent, lease, sub-license, loan, translate, merge, adapt, vary or modify, Engage the Services or the Documentation;

(c)    not make alterations to, or modifications of, the whole or any part of Engage the Services or the Documentation or permit Engage the Services or the Documentation or any part to be combined with, or become incorporated in, any other programs or documentation;

(d)    not disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of Engage or the Services,;

(e)    not provide or otherwise make available Engage the Documentation or the Services in whole or in part (including object and source code), in any form to any person other than provided for in clause 2.2 without prior written consent from us;

together Licence Restrictions.

  1. Acceptable use restrictions

You must:

(a)         not use Engage the Services or the Documentation in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Agreement, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, including viruses, or harmful data, into Engage the Services or the Documentation or any operating system;

(b)         not infringe our intellectual property rights or those of any third party in relation to your use of Engage the Services or the Documentation (to the extent that such use is not licensed by this Agreement);

(c)         not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of Engage the Services or the Documentation;

(d)         not use Engage the Services or the Documentation in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and

(e)         not collect or harvest any information or data from Engage the Services or the Documentation.

together Acceptable Use Restrictions.
5.            Registered users
5.1.             If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
5.2.             We have the right to disable any password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the terms of this Agreement.

6.            Training
6.1.             You agree to undertake any training as set out by Engage or requested by your clinician from time to time.
6.2.             You further agree to participate in any additional monitoring or face to face appointments as your clinician may from time to time require.

7.            Intellectual property rights
7.1.             You acknowledge that all intellectual property rights in Engage the Services or the Documentation throughout the world belong to us (or our licensors) and that rights in Engage the Services or the Documentation are licensed (not sold) to you.  You have no rights in, or to, Engage the Services or the Documentation other than the right to use them in accordance with this Agreement.
7.2.             You acknowledge that you have no right to have access to Engage in source-code form.

8.            Limitation of liability
8.1.             You acknowledge that Engage the Services or the Documentation have not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of Engage and the Services as described in the Documentation meets your requirements.
8.2.             We only supply Engage the Services and Documentation for domestic and private use. You agree not to use Engage the Services or the Documentation for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.3.             If we fail to comply with this Agreement, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of this Agreement or our negligence up to the limit specified in clause 8.4, but we are not responsible for any unforeseeable loss or damage.
8.4.             Our maximum aggregate liability under or in connection with this Agreement (including your use of any Services) whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to value of the PSC Device (as defined in clause 10 below) and Services. This does not apply to the types of loss set out in clause 8.5.
8.5.             Nothing in this Agreement shall limit or exclude our liability for:
(a)         death or personal injury resulting from our negligence;
(b)         fraud or fraudulent misrepresentation; and
(c)         any other liability that cannot be excluded or limited by English law.
8.6.             This Agreement sets out the full extent of our liability to you in respect of Engage the Services and the Documentation. Except as expressly stated in this Agreement, there are no representations, warranties or guarantees, whether express or implied, that are binding on us.  Any condition, warranty or guarantees concerning Engage the Services and the Documentation which might otherwise be implied into this Agreement, whether by statute, common law, or otherwise, is excluded to the fullest extent permitted by law.

9.            Termination
9.1.             We may terminate this Agreement immediately by written notice to you:
(a)          if you commit a material or persistent breach of this Agreement which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so; and
(b)          if you breach any of the Licence Restrictions or the Acceptable Use Restrictions.
9.2.             On termination for any reason:
(a)          all rights granted to you under this Agreement shall cease;
(b)          you must immediately cease all activities authorised by this Agreement, including your use of Engage the Services and the Documentation; and
(c)          you must immediately delete or remove Engage from all devices, and immediately destroy all copies of Engage in your control and confirm that you have done so.

10.         Privacy
This clause 10 of the Agreement sets out the basis on which any personal data we collect from you, that you provide to us or that you submit via Engage, or which is otherwise transmitted to Engage, will be processed by us. Please see clause 10.3 for an explanation of the types of data that this will include.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By using Engage, you consent to the collection, use and transfer of your personal data in accordance with this policy and you warrant that all data provided by you is accurate.
10.1.     Your Data
Engage sends and receives data from the clinical software used by your clinician for the purpose of providing you with supported self-care for your medical condition.

You should be aware that the transmission of information via the internet can never be completely secure. Under the Data Protection Act 1998, we are the data controller of this data and we take our obligations to look after your data very seriously and we shall:
·         implement appropriate technical and organisational measures to protect the personal data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure; and
·         not process or transfer any personal data outside the European Economic Area.
10.2.     Cookies

We do not use cookies in conjunction with Engage.

 

10.3.     Information we may collect from you

We may collect and process the following data about you:

o    Mobile Device and/or other computer Information: we may collect information about the type of Mobile Device and/or computer and PSC Device you use, a unique device identifier, network information, your operating system and the type of browser you use;

o    Content Information: we may collect information stored on your Mobile Device and/or computer, including login information, test results or any other data and health information stored on your Mobile Device and/or computer;

o    Log Information: we may collect details of your use of Engage, your visits to Engage and the resources and Services that you access;

If you contact us we may keep a record of that correspondence.

 

10.4.     Uses made of the information

We use information held about you in the following ways:

o    to ensure that content on Engage is presented in the most effective manner for you and for your computer and/or Mobile Device;

o    to contact you by email, telephone, SMS message or device notifications with notifications, reminders and information relating to your use of Engage or PSC Devices;

o    to provide you with information that you request from us or information about programmes and services that we feel may interest you. We may contact you about these by post or telephone or email provided in all cases that you have ticked the relevant box situated on the form on which we collect your data (the activation website);

o    to provide you with information from your clinician covering your treatment, medication, appointments or other data your clinician needs to provide to you that relates to your health and medical condition;

o    to update your clinician, where such information relates to your health and medical records; and

o    to notify you about changes to Engage and Services;

We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.

 

10.5.     Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may disclose your personal information to third parties:

o    enforce or apply this Agreement, and other agreements or to investigate potential breaches; or

o    protect the rights, property or safety of LumiraDx Care Solutions UK Ltd our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

 

 

10.6.     Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at hello@lumiradx.co.uk .

Engage may, from time to time, contain links to other websites. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services. Please check these policies before you submit any personal data to these websites or use these services.

 

10.7.     Access to information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

10.8.     Support services and communications between us

If you want to learn more about Engage or have any problems using them please take a look at our support resources provided to you by us from time to time.

If you experience any issues with Engage or the Services, please email us at ac-support@lumiradx.co.uk or call us on 01209 721945 or any other telephone number or email address as we may notify you in writing from time to time.

If you wish to contact us in writing for any other reason you can send us an e-mail at hello@lumiradx.co.uk. We will confirm receipt of this by contacting you in writing, normally by e-mail.

If we have to contact you, we will do so by email, telephone or SMS using the details you provide to us when you register to use Engage.

 

10.9.     Changes to this Agreement

We may need to change this Agreement to reflect changes in law or to deal with additional features which we introduce.

We will give you at least 30 days’ notice of any change by sending you an email with details of the change or notifying you of a change when you next start using Engage.

If you do not accept the notified changed you will not be permitted to continue to use Engage or the Services.

 

10.10.  Updates and changes to services

From time to time we may automatically update Engage and change the Services to improve performance, enhance functionality, reflect changes to operating system or address security issues. Alternatively we may ask you to update Engage for these reasons.

If you choose not to install such automatic updates you may not be able to continue using Engage.

 

10.11.  Other important terms

If our provision of Engage the Services and the Documentation is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if the delay continues for a period of 30 days or more  you may contact us to end this Agreement.

We may transfer your rights and obligations under this Agreement to another person, if we agree in writing.

If we fail to insist that you perform any of your obligations under this Agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

Each of the terms of this Agreement operates separately. If any court of competent authority decides that any of them are unlawful or unenforceable, the remaining terms will remain in full force and effect.

Please note that this Agreement, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

 

Contact

Questions, comments and requests regarding any part of this Agreement should be addressed to hello@lumiradx.co.uk or such other email address as we may notify to you in writing from time to time.

 

 



Agree